01Introduction
CloudStudio ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
02Information We Collect
We collect information you provide directly to us, including name, email address, company information, and any other information you choose to provide when using our Services. We also automatically collect certain information when you visit our website or use the platform, such as IP address, browser type, device information, and usage data, including security and audit events tied to your account.
03Customer Media
The media your team stores and works on in CloudStudio belongs to you. We process it only to operate the Services: storing it, moving it when you transfer it, generating previews and proxies so it can be browsed and reviewed, and serving it to the people you authorize.
We do not use your media to train machine-learning models, we do not sell it, and our personnel access it only when needed to operate or support the Services, or as required by law.
04How We Use Your Information
We use the information we collect to provide, maintain, and improve our Services; to communicate with you about your account; to send promotional communications (with your consent); to analyze usage patterns; and to protect the security of our platform and users.
05Information Sharing
We do not sell your personal information. We share it only with service providers who help us operate the platform, within your organization as part of normal account administration (for example, your name appearing to teammates and on review comments you leave), or when required by law.
06Service Providers & Analytics
We rely on a small set of infrastructure and software providers to run the Services, such as cloud hosting, storage, payment processing, and email delivery. These providers process data only on our instructions and only as needed to provide their service to us.
Our website uses analytics (including Google Analytics) to understand how visitors use the site, and our application may use in-product support tooling to provide help. You can limit analytics cookies through your browser settings or applicable opt-out tools.
07Data Security
We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction, including encryption in transit and at rest, scoped per-user access, and audit logging. However, no method of transmission over the internet is completely secure.
08Data Retention
We retain personal information for as long as your account is active or as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. When an organization leaves the platform, customer media is made available for retrieval for a reasonable wind-down period and then deleted, except where law requires otherwise.
09Cookies
We use cookies and similar technologies to keep you signed in, remember your preferences, understand how you use our Services, and improve the platform. You can control cookie settings through your browser preferences; disabling some cookies may affect how the Services work.
10Your Rights
Depending on your location, you may have the right to access, correct, or delete your personal information, and to object to or restrict certain processing of your data. To exercise these rights, contact us using the details below; we will respond within the timeframe required by applicable law.
11Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
12Contact Us
Questions about this Privacy Policy or our data practices? Reach us at info@cloudstud.io or through the contact page.